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IT Support Fundamentals

This course provides essential training in IT support roles and responsibilities. Participants will learn to troubleshoot hardware and software issues, manage operating systems, and provide technical support to end-users.This course provides essential training in IT support roles and responsibilities. Participants will learn to troubleshoot hardware and software issues, manage operating systems, and provide technical support […]

This course provides essential training in IT support roles and responsibilities. Participants will learn to troubleshoot hardware and software issues, manage operating systems, and provide technical support to end-users.This course provides essential training in IT support roles and responsibilities. Participants will learn to troubleshoot hardware and software issues, manage operating systems, and provide technical support to end-users.

Module 1: Introduction to IT support roles and responsibilities

Module 2: Hardware and software troubleshooting techniques

Module 3: Operating systems and software installation

Module 4: Network fundamentals (TCP/IP, DNS, DHCP)

Module 5: Security best practices and malware removal

Module 6: Customer service and communication skills

Module 7: Ticketing systems and incident management

Module 8: Remote support tools and techniques

Module 9: IT support certification preparation and exam tips

Project: Set up and manage an IT helpdesk system, troubleshoot common issues, and provide technical support to end-users.

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IT Support Fundamentals
Price:
₦100,000 ₦50,000
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